And once be connected with a tech expert, you can see 'smart tutor active' red character on the right of bottom of mobile.

Is it safe?Ī : If there is no connection with a tech expert, it's not sharing your information and data. Q : After terminating this service, smart tutor application is still installed. 'Smart Tutor' restricts a tech expert from accessing applications with customer's private information such as Gallery, Message, e-mail and other throughout special features.Ģ) Convenient & Easy : Provide remote support from our Android device quickly and easily if we can use 3G/4G or Wi-Fi. Before the connection, ensure to check Wi-Fi availability for free support.Ī : 1) Safety & Reliable : Don't worry about exposing our private information. But if using 3G(or 4G) data connection, local operator will charge some fee according to your network data fee. Q : Do I have to pay for using this service?Ī : It depends on the method of data network connection. Q : What conditions are restricted to use this service?Ī : All Android smart phone and tablet series(Over Froyo version) can be offered this service except GED(Google Experience Device).

If you want to terminate 'Smart Tutor', please tap ' Disconnect' menu. Once connected, a tech expert will diagnose your mobile.ĥ. Enter the 6 digits connection code given by a tech expert.Ĥ. (After agreeing 'Terms and Conditions',the phone number of contact center will be displayed.)ģ. Make a phone call to the SAMSUNG C ontact center. Download the 'Smart Tutor' from GALAXY Apps (or Play store) and install on our Android device.Ģ. Account settings (Samsung/Google™/email/etc.)ġ. Diagnoses can be requested for the following:

Quick support for android